Shipping Policy

Processing Time

Orders are processed within 1-2 business days of receipt. During peak seasons or promotional periods, processing may take up to 3 business days. You will receive an email confirmation when your order ships.

Shipping Options & Rates

Standard Shipping (5-7 business days): FREE on orders over $50. For orders under $50, shipping is calculated based on destination.

Expedited Shipping (2-3 business days): Available at checkout for an additional charge

Geographic Coverage

We currently ship within the United States only, including Alaska and Hawaii (additional charges may apply for AK/HI). We do not currently ship to P.O. Boxes. International shipping is coming soon — sign up for our newsletter to be notified.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can use this number to track your package directly through the carrier's website.

Damaged or Lost Packages

If your package arrives damaged, please contact us within 7 days with photos of the damage and we will send a replacement immediately. For lost packages, contact us and we will open a claim with the carrier.

Address Changes

If you need to change your shipping address after placing an order, please contact us immediately at turners.tallows@gmail.com. We can usually make changes if the order has not yet shipped.

Weather Delays

During extreme weather events, shipping may be delayed. Our tallow products are stable but should be stored away from excessive heat. If a product melts during shipping, simply place it in a cool location to resolidify — it will not affect the quality.