Return & Refund Policy
Our 30-Day Satisfaction Guarantee
We stand behind every product we make. If you're not completely satisfied with your purchase, contact us within 30 days of receiving your order and we will make it right.
How to Return an Item
To initiate a return:
- Email us at turners.tallows@gmail.com with your order number and reason for return
- We will provide you with a return shipping label (for defective or incorrect items)
- Pack the item securely and ship it back to us
- Once we receive the return, we will process your refund within 5-7 business days
Eligible Returns
Items are eligible for return if they are unused, in their original packaging, and returned within 30 days of receipt. For hygiene reasons, opened skincare products are only eligible for return if there is a quality issue.
Quality Issues
If your product has a quality defect or you received the wrong item, we will send a replacement or issue a full refund — no return necessary. Simply email us with a photo of the issue.
Refund Processing
Approved refunds are processed back to your original payment method within 5-7 business days. Please allow additional time for your bank to process the refund.
Non-Returnable Items
Gift cards, items marked as final sale, and items purchased more than 30 days ago are not eligible for return or refund.
Questions?
Contact us at turners.tallows@gmail.com and we'll be happy to help.